refund-policy
Refund Policy
We want you to love your transformation
💜 Our Satisfaction Promise
We're committed to delivering amazing Kpop demon transformations. If you're not completely satisfied, we'll work with you to make it right.
1. Our Refund Philosophy
At Kpop Demon Selfie, we take pride in delivering high-quality digital artwork that exceeds expectations. We understand that commissioning digital art is a personal experience, and we want every customer to be thrilled with their transformation.
Since we create custom digital artwork specifically for each customer, we have a fair refund policy that protects both you and our artists' time and effort.
2. Eligibility for Refunds
✅ Eligible for Refund
- Order not delivered within 72 hours
- Final artwork significantly different from advertised style
- Technical issues preventing file delivery
- Duplicate charges or payment errors
- Order cancelled before artist begins work (within 1 hour)
- Quality issues that cannot be resolved with revision
❌ Not Eligible for Refund
- Change of mind after delivery
- Uploaded wrong photo (we offer one revision)
- Dislike of artistic style shown in samples
- Completed and delivered orders without quality issues
- Orders older than 30 days
- Files already downloaded and used
3. Quality Guarantee Process
Before requesting a refund, we encourage you to work with us to resolve any issues:
Report Issue
Contact us within 48 hours of receiving your artwork with specific concerns
Within 48 hoursFree Revision
We'll offer one free revision to address quality concerns or minor adjustments
24-48 hoursResolution
If revision doesn't resolve the issue, we'll process a full refund
3-5 business days4. How to Request a Refund
Email Us
Send your request to kpopdemonselfie@gmail.com
Include Details
Provide your order number, date of purchase, and reason for refund
Attach Files
Include any relevant screenshots or the delivered artwork file
Wait for Response
We'll respond within 24 hours with next steps
📋 Email Template for Refund Request:
Subject: Refund Request - Order #[Your Order Number]
Body:
Hi Kpop Demon Selfie Team,
I'd like to request a refund for my recent order.
Order Number: [Your order number]
Order Date: [Date of purchase]
Reason: [Brief description of issue]
Thank you,
[Your name]
5. Refund Processing
⏱️ Processing Time
- Refund approval: 24-48 hours
- Processing time: 3-5 business days
- Bank appearance: 5-10 business days
💳 Refund Method
- Refunds issued to original payment method
- Credit/debit cards: 5-10 business days
- PayPal: 3-5 business days
📊 Partial Refunds
- May be offered for minor issues
- Typically 20-50% of order value
- Agreed upon mutually
6. Special Circumstances
🎁 Gift Purchases
If you received the artwork as a gift, we'll issue store credit for the refund amount that can be used for future purchases.
🔄 Multiple Orders
For bulk orders, each transformation is evaluated individually. Refunds are processed per artwork, not per entire order.
⚡ Rush Orders
Rush delivery fees are non-refundable unless we fail to meet the agreed rush timeline.
🎨 Custom Requests
Special customization requests that were delivered as specified are not eligible for refunds based on artistic preference.
7. Our Commitment to Quality
We stand behind our work and want every customer to be thrilled with their Kpop demon transformation. Our team of artists puts care and attention into every order, and we're always here to ensure your satisfaction.
8. Contact Support
Need Help? We're Here for You!
If you have any questions about our refund policy or need assistance with your order, don't hesitate to reach out. Our support team is friendly and ready to help.
9. Legal Rights
This refund policy does not affect your statutory rights as a consumer. You may have additional rights under your local consumer protection laws, which this policy does not override.